Cleaners Bloomsbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Bloomsbury provides cleaning services to residential and commercial clients in the United Kingdom. By placing a booking with Cleaners Bloomsbury, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting and paying for cleaning services from Cleaners Bloomsbury.
Company means Cleaners Bloomsbury, the cleaning service provider.
Services means domestic, commercial, or specialist cleaning services or related services agreed between the Client and the Company.
Cleaner means an individual cleaner or cleaning team member engaged by the Company to provide the Services.
Service Area means the locations where the Company offers services, including Bloomsbury and surrounding areas within the United Kingdom as notified by the Company from time to time.
Booking means a confirmed request by the Client for the Company to provide Services on a specified date and time.
2. Scope of Services
The Company provides professional cleaning services, which may include regular domestic cleaning, end-of-tenancy cleaning, office and commercial cleaning, one-off deep cleans, and other related services as described at the time of booking.
The specific scope of work, including the type of service, estimated duration, and any special requirements, will be agreed with the Client during the booking process. The Company reserves the right to decline work that falls outside its standard service offerings or which, in the Companys reasonable opinion, cannot be carried out safely or lawfully.
The Company will use reasonable endeavours to provide the Services using suitably trained and experienced Cleaners and appropriate cleaning materials and equipment, unless otherwise agreed with the Client.
3. Booking Process
Bookings can be requested by the Client through the Companys accepted communication channels, such as online enquiry, written correspondence, or other methods as specified by the Company from time to time.
When making a booking, the Client must provide accurate and complete information, including the property address, type and size of the premises, preferred dates and times, and any specific requirements. The Client must notify the Company of any access limitations, security arrangements, or special instructions that may affect the provision of the Services.
A booking is only confirmed when the Company has explicitly accepted it and, where applicable, when any required deposit or pre-payment has been received. Provisional or tentative bookings do not constitute a binding agreement.
The Company reserves the right to amend or refuse a booking if the information provided by the Client is incomplete, inaccurate, or if the requested Services are not feasible. Any changes to an existing booking requested by the Client are subject to availability and confirmation by the Company.
4. Access to the Property
The Client is responsible for ensuring that the Cleaner has safe and reasonable access to the property at the agreed time. This includes providing accurate entry instructions, any necessary keys or access codes, and ensuring that any security or concierge staff are informed of the Cleaners attendance.
If the Cleaner is unable to gain access to the property at the scheduled time due to the Clients actions or omissions, the Company may charge a call-out fee or treat the appointment as a late cancellation in accordance with the cancellation terms set out in these Terms and Conditions.
The Client must ensure that the property is adequately lit, heated, and supplied with running water and electricity during the provision of the Services. Failure to provide suitable working conditions may result in the Services being delayed, reduced, or cancelled, and may incur additional charges.
5. Client Obligations
The Client agrees to provide a safe working environment for the Cleaner, free from hazards and health and safety risks. Any known risks, such as broken fixtures, hazardous materials, or fragile items, must be disclosed to the Company in advance.
The Client is responsible for securing valuable, fragile, or sentimental items before the Services commence. While the Company will take reasonable care when providing the Services, it cannot accept responsibility for items left in precarious positions or for wear and tear to existing fixtures and fittings.
The Client must not directly engage, employ, or offer work to any Cleaner introduced by the Company for a period of 12 months after the last provision of Services by that Cleaner, unless otherwise agreed in writing with the Company and subject to an introduction fee where applicable.
6. Payments and Charges
The Companys charges for Services are based on the type of service, the size and condition of the property, and the time required to complete the work. The applicable rates will be communicated to the Client at the time of booking. Prices may be subject to change from time to time, but any changes will not affect confirmed bookings unless agreed with the Client.
Payment terms will be specified at the time of booking. The Company may require full or partial pre-payment, a deposit, or payment on completion of the Services. The Client is responsible for paying all charges by the due date using an accepted payment method.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts, suspend or cancel future bookings, and take reasonable steps to recover unpaid sums, including engaging a third-party collection agency where necessary.
All prices are quoted in pounds sterling and, where applicable, are subject to VAT or other applicable taxes, which will be charged at the prevailing rate.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company sufficient notice. Unless otherwise specified at the time of booking, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.
If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full cost of the scheduled Services. This fee is intended to cover the Companys administrative costs and loss of opportunity to allocate the time slot to another client.
The Company may cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, such as staff illness, adverse weather conditions, or access issues. In such cases, the Company will use reasonable efforts to offer an alternative appointment time. The Company will not be liable for any indirect or consequential loss arising from such cancellations or changes.
8. Service Quality and Complaints
The Company aims to deliver Services to a professional standard. If the Client is not satisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of the Service being provided.
Upon receiving a complaint, the Company may request further information and, where appropriate, may arrange for a Cleaner to return to the property to rectify reasonable issues related to the original Service. Rectification visits do not extend to new tasks or additional areas not included in the original Booking.
The Companys obligation in respect of any valid complaint is limited to rectifying the Service, offering a partial refund, or issuing a credit toward future Services, as determined at the Companys discretion.
9. Liability and Insurance
The Company maintains appropriate insurance cover in respect of public liability and, where applicable, employer liability in connection with the provision of the Services.
While the Company takes reasonable care when providing the Services, the Companys total liability to the Client in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific Service during which the loss or damage occurred.
The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services or these Terms and Conditions.
The Company shall not be responsible for normal wear and tear, pre-existing damage, discolouration, or deterioration of surfaces, fabrics, sealants, or finishes, nor for damage arising from incorrect installation, poor maintenance, or the use of inappropriate cleaning products prior to the Companys attendance.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Property Condition and Non-standard Tasks
The Client must disclose any particularly heavy soiling, infestation, biohazards, or other unusual conditions at the property before the Booking is confirmed. The Company reserves the right to adjust the price, extend the scheduled time, or decline the Booking if the condition of the property is significantly different from that described.
The Company does not generally handle tasks such as the removal of biological waste, hazardous substances, or items that may pose a significant health risk to Cleaners. If such conditions are discovered upon arrival, the Cleaner may cease work, and the Company may charge a call-out or cancellation fee.
11. Waste Handling and Environmental Compliance
The Company will handle routine household and office waste generated in the course of normal cleaning, such as general rubbish and recyclable materials, using the bins and facilities provided at the property.
The Client is responsible for ensuring that appropriate waste receptacles and local collection arrangements are in place. The Company does not provide off-site waste removal as part of standard Services and is not responsible for arranging council or private waste collections for the Client.
The Company will comply with applicable UK waste and environmental regulations when handling any waste in the course of its Services. Hazardous waste, electrical items, large bulky waste, and regulated materials must not be presented to the Cleaner for disposal unless explicitly agreed and subject to additional charges and legal requirements.
The Client must not request or expect the Cleaner to dispose of waste in a manner that would breach local regulations, including fly-tipping, improper use of communal bins, or mixing prohibited materials with general waste. If the Client insists on such actions, the Cleaner is instructed to refuse, and the Company may terminate the Services immediately.
12. Health and Safety
The Company is committed to maintaining high health and safety standards. Cleaners are instructed to follow safe working practices, use equipment correctly, and comply with relevant regulations.
The Client must not ask Cleaners to undertake tasks that are unsafe, such as working at excessive heights without appropriate equipment, lifting excessively heavy items, or using unsuitable chemicals or tools supplied by the Client. If a Cleaner reasonably believes a task is unsafe, they may refuse to perform it.
The Client agrees to notify the Company of any infectious diseases or risks at the property that could affect the health of Cleaners, so that appropriate precautions can be taken or the Booking can be rescheduled if necessary.
13. Personal Data and Privacy
The Company will collect and use personal data about the Client only as necessary to manage Bookings, deliver Services, process payments, and communicate with the Client. Personal data will be handled in accordance with applicable UK data protection laws.
The Company may retain records of Bookings and communications for a reasonable period for administrative, legal, and accounting purposes. The Client may request details of personal data held about them and may request corrections where data is inaccurate.
14. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, transport disruptions, pandemics, government restrictions, or power failures.
In such circumstances, the Company may suspend or cancel affected Bookings without liability, but will use reasonable efforts to notify the Client and offer alternative arrangements where practicable.
15. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new Bookings. For existing Bookings, the version of the Terms and Conditions in force at the time of confirmation will normally apply, unless a change is required by law or regulation.
The Client is encouraged to review the Terms and Conditions periodically. Continued use of the Services after any changes have been communicated constitutes acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services, and supersede any prior understandings, representations, or agreements, whether written or oral, relating to the same subject matter.
No variation of these Terms and Conditions shall be effective unless it is made in writing and agreed by an authorised representative of the Company.
By placing a Booking with Cleaners Bloomsbury, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.